Q: How do I contact you?

You can g et in touch with us via telephone, email, or by visiting any of our London stores. Our staff are fantastically knowledgeable and always happy to help. You can reach us via email at info@sirplus.co.uk You can reach us via telephone on 020 7704 0093 Our telephone and email channels are open from Monday to Saturday, 10am to 7pm, and Sunday, 11am to 5pm.

Question 1

Where do you ship?

Accepted Answer

We ship internationally to most countries around the world. If you would like to place an order but don’t think we ship to your country, do get in touch with our Customer Service team, who will be happy to help.

Question 2

What is your returns policy?

Accepted Answer

At SIRPLUS, we want you to love your new purchase, so if something isn’t quite right, we’re here to help.

You can initiate a return or exchange of your items within fourteen days of receiving them, either via post or at any of our London stores. Items must be unworn, in their original packaging, and include all labels. If pockets were sewn closed, please ensure they have remained so.

If a return is initiated outside of fourteen days, a gift card can be issued. We cannot offer a refund outside of the fourteen day window. Returns outside of the fourteen day window are at the discretion of the Customer Service team.

Gift cards are non refundable, as are items that have been altered or tailored.

Question 3

Can I pre-order an item?

Accepted Answer

We sometimes offer pre-order on our most limited but sought after pieces. You can pre-order certain items through our website, where an estimated shipping date will be provided for you. As soon as the pre-ordered item reaches our warehouse, it will ship directly to you.

Please note that pre-order items will never ship immediately, but at the time of the estimated shipping date provided on the product page. Whilst pre-ordered items are shipped as close to the shipping date provided, these dates are estimated, and may be subject to change.

If you have ordered multiple pieces that are a mix of in-stock and pre-order items, we will ship anything in-stock immediately unless specified otherwise. This means your order may come in different parcels, with multiple tracking numbers when each part of your order is dispatched.

Pre-ordered items are subject to the same returns policy as in-stock pieces. You can read more about our returns policy on our returns and exchanges page.

Question 4

How do I register for an online account?

Accepted Answer

You can register for an online account on our registration page. Here, you can view your orders and manage your contact information.

When you register you can also sign up for the SIRPLUS newsletter, to receive exclusive news about new products, promotions and much more. We’ll give you a warm welcome, and a discount code for 10% off your first order.

Question 5

What is the SIRPLUS newsletter?

Accepted Answer

The SIRPLUS newsletter is an email newsletter delivered straight to your inbox. By subscribing to the newsletter, you will receive exclusive news about new products, promotions and much more.

Question 6

Do you offer a bespoke service?

Accepted Answer

We do not offer a general bespoke service. However, you can always contact our Customer Service team for any queries around bespoke tailoring or special requests. If your request is possible, we will try our best to accommodate it.

Question 7

What payment methods can I use?

Accepted Answer

We accept Visa, MasterCard, American Express and JCB cards, as well as PayPal, Apple Pay and Klarna.

Question 8

Do you offer a discount for new customers?

Accepted Answer

Yes, we offer a discount for new customers to warmly welcome you to SIRPLUS. You can get 10% off your first order when you sign up to our newsletter. You will receive exclusive news about new products, promotions and much more.

Question 9

How do I contact you?

Accepted Answer

You can get in touch with us via telephone, email, or by visiting any of our London stores. Our staff are fantastically knowledgeable and always happy to help.

You can reach us via email at info@sirplus.co.uk

You can reach us via telephone on 020 7704 0093

Our telephone and email channels are open from Monday to Saturday, 10am to 7pm, and Sunday, 11am to 5pm.

Question 10

What events can I expect to see SIRPLUS at this year?

Accepted Answer

This year you can find SIRPLUS at Chelsea Flower Show, Badminton, Spirit of Christmas, Chelsea Physic Garden Christmas Fair, and more. Do keep an eye out, and remember to come and say hello!

Question 11

Why has only part of my order shipped?

Accepted Answer

Due to limited quantities of our pieces, orders are often shipped from both our stores and our warehouse. Your order might be arriving from multiple locations, in which case it will be shipped in separate parcels with different tracking numbers.

If this is the case, our Customer Service team will try to let you know in advance, although in our busier seasons this isn’t always possible.

Question 12

What is your returns policy for sale items?

Accepted Answer

Sale items purchased online are subject to the same terms as full price items, meaning you still have fourteen days to initiate a return or exchange for them, as long as they are unworn, in their original packaging, and with all labels intact.

Sale items purchased in our stores are final sale, and may only be returned if defective or damaged upon receipt. Items must be unworn, and in their original packaging with labels intact.

Items purchased during a promotion (for example, during our Black Friday period) are subject to the same terms as full price items, meaning you still have fourteen days to initiate a return or exchange for them, as long as they are unworn, in their original packaging, and with all labels intact.

Question 13

A product I love is sold out. Will you be restocking it?

Accepted Answer

We know you value something special, and it is rare that you’ll bump into someone wearing the same SIRPLUS piece as you. This is because we use surplus, recycled and limited-run fabrics in our clothing and accessories, meaning we can only make small amounts of some of our items. It does mean that our pieces often sell out quickly.

Where possible, we will restock pieces. If an item is out of stock online, you can sign up on the product page using the “notify me” button. If it comes back in stock, you will receive an email. We recommend you act fast, as restocks are rare and often with even fewer pieces!

We also reinterpret signature styles and revive beloved pieces in new fabrics across seasons. By signing up to our newsletter, you will be the first to hear about rare restocks, new arrivals, and fresh takes on old favourites.

Question 14

I’ve forgotten the password for my online account, how do I reset it?

Accepted Answer

If you have forgotten your password, you can head to our login page and click “forgot your password?”. Enter your email address, and we will send you a link to reset your password.

Question 15

How do I sign up for the SIRPLUS newsletter?

Accepted Answer

You can sign up on our website in the bottom right hand corner by entering your email address. You can also sign up in any of our stores by asking a member of staff.

Question 16

Do you offer tailoring and alterations?

Accepted Answer

We do not offer an in-house alterations and tailoring service. We can, however, recommend

talented independent tailors across London who can accommodate your tailoring and alteration needs.

Question 17

What is Klarna?

Accepted Answer

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth transactions to more than 170,000 online stores, with over sixty million consumers worldwide trusting Klarna to securely handle their payments.

Klarna offers pay later in 3, which will allow you to spread the cost of your purchase over three equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by SIRPLUS, and the latter two are scheduled for thirty and sixty days later. You cannot pay before the scheduled due dates.

Klarna offers pay later in 3 based on a number of factors, such as order value, previous order history, and item availability. If your order has been deemed eligible for a Klarna payment, it does not mean every order will. Likewise, if your order is deemed ineligible for a Klarna payment, it does not mean your next order will be.

To purchase with Klarna, you will need to provide your telephone number, email address, current billing address and your debit or card card details. All information is processed securely by Klarna, and no payment details are held by SIRPLUS.

Make sure your details are up to date, as this is how you will receive your payment schedule and any updated order information.

Klarna will notify you when a payment is due, when it has been successfully collected, or when it has failed. You can also view all of your Klarna purchases, schedules and payments by logging into your account on their website.

If your payments cannot be collected on the scheduled dates, Klarna will make one more attempt two days later to automatically collect payment. If this also fails, Klarna will issue you a statement for the outstanding order amount, which will become payable fifteen days later. Klarna will notify you two days in advance of attempting to collect payment.

Klarna may run unrecorded enquiries, or soft credit searches. These are only visible to you and Klarna, and do not affect your credit score. Other lenders cannot see these searches. Neither Klarna nor SIRPLUS run credit searches against you that could impact your credit rating.

So we can offer you Klarna payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details. This is so Klarna can assess whether you qualify for their payment options, and to tailor the payment options for you.

You can find out more about Klarna by visiting the Klarna Customer Service page. Klarna’s user terms can be found here. Our personal data is handled in accordance with our privacy policy, all applicable data protection law and in accordance with the information in Klarna's privacy statement.

Question 18

How do I get 10% off my first order?

Accepted Answer

You will receive your personalised discount code for 10% off your first order in an email to your inbox. Simply enter this code at the checkout to receive 10% off your entire order.

Question 19

Where are your stores?

Accepted Answer

We have five stores, located in our favourite parts of London.

Our Marylebone store is located at 81A Marylebone High Street, W1U 4QL.

Our Princes Arcade store is located at 196 Piccadilly, SW1Y 6DS.

Our Chelsea store is located at 178A King’s Road, SW3 5X. P

Our Notting Hill store is located at 306A Portobello Road, W10 5TA.

Our Islington store is located at 49 Camden Passage, N1 8EA.

Question 20

I would love to collaborate with SIRPLUS. How do I make that happen?

Accepted Answer

We always welcome opportunities for collaboration. If you get in touch with us via email at info@sirplus.co.uk, then we will get your email to the right person within the team. Please make the nature of the opportunity clear in the subject line of the email, so we can ensure your email is sent to the right person as quickly as possible.

Question 21

I need my order delivered on a specific day. Is this possible?

Accepted Answer

If you need your order delivered on a specific day or wish to delay postage, let us know by specifying your request in the “notes” section at checkout. We will always do our best to accommodate your request, but this is subject to courier availability.

Question 22

How do I return my domestic (UK) order for a refund or exchange via post?

Accepted Answer

You can use our returns portal to start the return process within fourteen days of receiving your items. Enter your order number (which starts with SP, and can be found on your order confirmation or receipt) and follow the instructions.

You will then receive a free returns label and QR code. Put the items in the box you received your order in and seal, and then either print the label, or show the QR at your local Post Office for paperless returns.

You will receive updates from the courier as your order makes its way back to us.

When your order arrives at our warehouse, all items are quality checked and once approved, a refund or exchange is processed. You will receive notification when the refund or exchange has been processed. This can take up to ten working days, and is slower during busier seasons (such as holidays, and during sales and promotions).

If you have requested an exchange, you will receive email confirmation when your new items have been dispatched to you.

If you have requested a refund, it can take up to five working days for it to reappear in your account after it has been processed, depending on who you bank with.

Your refund will be processed back to the original payment method, such as the debit card you paid with, or gift card. If you are returning a gift, a refund will be processed to the original buyer’s method of payment.

Question 23

How will my order be packaged?

Accepted Answer

Your order will be carefully wrapped in tissue paper, and packaged in a fully recyclable cardboard box. All orders are sealed with SIRPLUS tape.

Question 24

How do I unsubscribe from your newsletter?

Accepted Answer

You can unsubscribe from our newsletter or catalogue (or both!) by entering your details at the unsubscribe link.

Question 25

How do I care for my SIRPLUS pieces?

Accepted Answer

Caring for your SIRPLUS pieces is as simple as following the care and washing instructions for each garment, which can be found on the product page or printed on the label found inside the garment.

You can read more about the materials we use and how to care for them on our fabrics page.

Question 26

I haven’t received my 10% off discount code. What can I do?

Accepted Answer

If you haven’t received your exclusive discount code to your inbox, don’t panic. Double check your emails (and your spam folder!) and if it still hasn’t shown up, contact our Customer Service team, who will be happy to help.

Question 27

What are your stores’ opening hours?

Accepted Answer

Our Notting Hill store is open from Monday to Saturday, 10am to 6:30pm, and Sunday, 11am to 5pm.

All of our other stores are open from Monday to Saturday, 10am to 7pm, and Sunday, 11am to 5pm.

Question 28

I have a press enquiry. How do I get in touch?

Accepted Answer

We always welcome press opportunities. If you get in touch with us via email at info@sirplus.co.uk, then we will get your email to the right person within the team. Please mark the subject line of your email with “press” so we can ensure your email is sent to the right person as quickly as possible.

Question 29

How do I receive updates on the shipping and delivery of my order?

Accepted Answer

When you place an order with us, we will send you an email confirmation detailing your order number, the items you ordered and the amount you paid. We will then send you another email when your order has been shipped from our warehouse or stores and is on your way to you. We will send you a final email confirming your order has been delivered.

For updates on shipping from your courier, make sure your email address and telephone number are up to date when you place your order. Your courier will provide you with updates whilst they are in care of it, and you can manage your delivery with them directly.

Question 30

How do I return my international order for a refund or exchange via post?

Accepted Answer

You can use our international returns portal to start the return process within fourteen days of receiving your items. Enter your email address and the GE number which can be found on your order confirmation or receipt. Your GE number will typically start with “GE”, and is followed by a series of numbers and your two letter country code.

Select the items you plan to return, and indicate if you would like to return or exchange.

You will then receive a free returns label and QR code. Put the items in the box you received your order in and seal, and then show the QR code at your local DHL service point for paperless returns.

You will receive updates from the courier as your order makes its way back to us.

When your order arrives at our warehouse, all items are quality checked and once approved, a refund or exchange is processed. You will receive notification when the refund or exchange has been processed. This can take up to ten working days, and is slower during busier seasons (such as holidays, and during sales and promotions).

If you have requested an exchange, you will receive email confirmation when your new items have been dispatched to you.

If you have requested a refund, it can take up to five working days for it to reappear in your account after it has been processed, depending on who you bank with.

Your refund will be processed back to the original payment method, such as the debit card you paid with. If you are returning a gift, a refund will be processed to the original buyer’s method of payment.

Question 31

Do you offer gift wrapping?

Accepted Answer

We do not offer a gift wrapping service, but you can rest assured that your order will be well packaged.

We also offer a gifting collection, featuring best selling accessories showcased in presentation boxes made from recycled cardboard.

Question 32

What is the SIRPLUS catalogue?

Accepted Answer

The SIRPLUS catalogue is a print catalogue that showcases our new season collections. We produce two types of catalogue. The House Catalogue is released to loyal customers, and a New Customer Catalogue is sent to prospective clients, sometimes including exclusive offers.

Question 33

How does your sizing run?

Accepted Answer

We recommend that you take your usual size in SIRPLUS pieces, unless we have specified otherwise on a product page. Each garment has a size guide on its product page, as some sizes slightly vary depending on the materials we have used.

Question 34

What are your bundle offers?

Accepted Answer

Our bundle offers give you the chance to save up to 25% on curated collections of shirts, tee-shirts, boxer shorts and socks. The discount will be applied automatically at checkout, with the discount increasing with the amount of bundle items you purchase.

Bundle offers are subject to availability, and cannot be combined with other discounts. Bundle deals are not valid during promotional and sale periods.

Question 35

I would love to work for SIRPLUS. How can I make that happen?

Accepted Answer

We are thrilled you are interested in working for us. We are often on the lookout for motivated people who love our clothes. You can check out our careers page for our current vacancies and opportunities.

Question 36

How do I receive updates on the shipping and delivery of my order?

Accepted Answer

When you place an order with us, we will send you an email confirmation detailing your order number, the items you ordered and the amount you paid. We will then send you another email when your order has been shipped from our warehouse or stores and is on your way to you. We will send you a final email confirming your order has been delivered.

For updates on shipping from your courier, make sure your email address and telephone number are up to date when you place your order. Your courier will provide you with updates whilst they are in care of it, and you can manage your delivery with them directly.

and will work to resolve any issues as quickly as possible.

Question 37

Are duties and taxes refundable for international orders?

Accepted Answer

If you return your international order for a refund, we will refund you the amount that you paid for your items. We are unable to refund shipping costs, duties, or taxes.

Question 38

When is your catalogue published?

Accepted Answer

Our catalogues are published several times a year to coincide with our new collections Often one is published between Spring and Summer, another between Autumn and Winter, and before the festive season begins.

Question 39

Do you sell gift cards?

Accepted Answer

We sell SIRPLUS gift cards both online and in all of our London stores. Gift cards are available as both a physical card and in digital format, for all of your gifting needs.

Please note, gift cards are only available for UK customers, and cannot be redeemed on our international pages.

Question 40

Do you offer any other discounts?

Accepted Answer

We will sometimes offer exclusive discounts to loyal customers, so remember to sign up to our newsletter and check your inbox before purchasing your new favourite piece.

Please note, we do not offer student or Blue Light discounts.

Question 41

Why is my delivery later than expected?

Accepted Answer

The SIRPLUS team works tirelessly to ensure that you receive your order as quickly as possible. If you place an order before 12pm between Monday and Friday, we aim to package and ship your order the same day. For orders placed after 12pm, we will package and ship it the following working day. In busy periods (before the holidays, and during sales and promotional periods), the volume of orders we receive means our shipping times may be delayed by 1-2 days.

If this is the case, our Customer Service team will try to let you know in advance, although in our busier seasons this isn’t always possible. We appreciate your patience during these busier times.

We work with courier partners around the world to ensure that the delivery you receive is as efficient as possible. However, factors such as extreme weather, customs delays, and busy periods can result in delayed delivery times. You will receive notifications from your courier directly if this is the case.

Question 42

How long will it take to receive my refund?

Accepted Answer

You will receive your refund after we have received your items at our warehouse, quality checked them, and processed your refund. This can take up to ten working days. After we have processed your refund, it can take up to five working days for the money to reappear in your accounts, depending on who you bank with.

Question 43

Can I amend my order?

Accepted Answer

Once an order is placed, you will not be able to amend it through our website. If you have noticed a mistake with your order, please contact our Customer Service team as soon as possible.

If it is possible to amend your order, our team will do this for you. Sometimes, however, it is not possible to amend your order, particularly during our busy seasons (such as during sale periods or before the holidays). We are unable to amend orders after they have been dispatched.

Question 44

Is your catalogue recyclable?

Accepted Answer

Our catalogue is recyclable. It is printed on recyclable paper, and we encourage you to recycle it after you have given it a read.

Question 45

Can I combine multiple discount codes?

Accepted Answer

Discount codes cannot be combined. Only one discount code can be applied per order. When you checkout and enter discount codes, our website will automatically apply the highest discount available to your order.

Question 46

I have a problem with the courier service provided. What can I do?

Accepted Answer

At SIRPLUS, we work with courier partners around the world to ensure that the delivery you receive is as efficient as possible. If you have any problems with the courier service you receive, do let us know by contacting our Customer Service team. Our team is always happy to help, and will get the issue sorted for you as quickly as possible.

To get your problem solved as quickly as possible, please make sure you have your order number to hand when contacting us.

Question 47

Is returning my item free of charge?

Accepted Answer

If you are returning your item for a refund, then you will be charged a fee of £2.95 for the processing of your return. This will be deducted from the amount issued to you as a refund. All exchanges are free, and do not incur any fees.

Question 48

Can I cancel my order?

Accepted Answer

Once an order is placed, you will not be able to cancel it through our website. If you have noticed a mistake with your order, please contact our Customer Service team as soon as possible.

If it is possible to cancel your order, our team will do this for you, but please note that we are unable to cancel orders after they have been dispatched.

Question 49

How do I sign up for the SIRPLUS catalogue?

Accepted Answer

You can opt-in to receiving our catalogue when shopping with us. You can also sign up in any of our stores by asking a member of staff.

Question 50

Are there any exclusions from discounts?

Accepted Answer

There are some exclusions from discounts, often when the item is already discounted. Our gifting collection is excluded from further discount. Discounts cannot be applied alongside seasonal sales or promotions, or any other discount codes.

Question 51

Do I need to include a returns form?

Accepted Answer

No, you do not need to include a returns form with the items you are returning. By using our returns portal, we'll have all the information we need to process your return or exchange.

Question 52

What is my order number?

Accepted Answer

Your order number is the unique number that identifies your order. It starts with SP, and is followed by six digits. Whether you shop in-store or online, you will receive an email confirmation of your purchase, which will include your order number.

You will need your order number to process a return or exchange.

If you have any queries for our Customer Service team, please have your order number to hand to ensure we can offer you a resolution as quickly as possible.

Question 53

How do I unsubscribe from the SIRPLUS catalogue?

Accepted Answer

You can unsubscribe from our newsletter or catalogue (or both!) by entering your details at the unsubscribe link.

Question 54

Do you run promotions and sales?

Accepted Answer

We occasionally run seasonal promotions and sales, both online and in our stores. By subscribing to our newsletter, you will be the first to know about them.

With limited pieces available, duration of our sales and promotion vary by season. We will provide more specific information in our newsletters and on our website, so be sure to keep an eye out to avoid disappointment.

Question 55

What are your domestic shipping options?

Accepted Answer

We offer standard and express delivery within the UK, to accommodate your schedule.

If you place an order before 12pm between Monday and Friday, we aim to package and ship your order the same day. For orders placed after 12pm, we will package and ship it the following working day. For express shipments, your courier will deliver this the next working day. For standard delivery, your courier will deliver it within three working days.

Standard domestic shipping is free on orders over £200. On orders under £200, standard shipping is £4.99.

Express domestic shipping is free on orders over £200. On orders under £200, express shipping is £6.99

To ensure your order gets to you as quickly as possible, we work with couriers across the UK. Your order could be delivered by DHL, DPD, Royal Mail, or Relay.

Question 56

Can I return my items to your stores?

Accepted Answer

Yes, you can return your items to any of our London stores. Returns to our London stores are free, and processed immediately. The money can still take up to five working days to appear in your account, depending on who you bank with.

Question 57

Can I order and collect from one of your stores?

Accepted Answer

We offer a local pick-up service on items in our London stores, depending on item availability. If an item is available for local pick-up, it will be indicated on the product page.

If you select the local pick-up service, we will send you an email when your order is ready to collect.

If you have not received the email notification but come to collect from store, we cannot guarantee your item will be ready for collection. Please wait for the email notification to avoid disappointment, and have your order number ready so staff can assist you.

Question 58

I can’t remember signing up for the SIRPLUS catalogue. Why am I receiving it?

Accepted Answer

You are receiving our catalogue because we think you might be interested in shopping with us. You have most likely received our New Customer Catalogue, which showcases the best of the upcoming collection and exclusive offers.

To send you the catalogue, we obtained your data through our membership in Abacus' brand alliances. This means you may have opted in to share your data when shopping with other brands in the Abacus network. You can learn more about the Epsilon Abacus brand alliance in their Privacy Policy, or by reading our help page, “how do you disclose personal information?”.

Question 59

Why isn't my discount code working?

Accepted Answer

There are a couple of reasons why your discount code might not be working. Check that you have entered the code correctly, that the items in your basket meet any minimum spend requirements, and that the items in your basket aren’t part of any other discount, bundle, sale, or promotion.

If you still can’t get your discount code to work, you can get in touch with our Customer Service team, who will be happy to help.

Question 60

What are your shipping options for the Highlands and Islands?

Accepted Answer

We offer standard and express delivery to the Highlands and the Islands, at the same cost as the rest of the UK.

Standard domestic shipping is free on orders over £200. On orders under £200, standard shipping is £4.99.

Express domestic shipping is free on orders over £200. On orders under £200, express shipping is £6.99

If you place an order before 12pm between Monday and Friday, we aim to package and ship your order the same day. For orders placed after 12pm, we will package and ship it the following working day.

Please allow your courier an additional two to three working days when ordering to the Highlands and Islands. For express shipments, your courier will deliver this within three working days. For standard delivery, your courier will deliver it within five working days.

Question 61

What is your Christmas returns policy?

Accepted Answer

To make your holiday shopping easier, every year we extend our returns and exchange window for purchases made between 1st November and 24th December. This applies to all purchases made online, at events or in any of our London stores.

For purchases made between 1st November and 24th December, you have until the 7th January of the new year to initiate a return and receive a refund. You have until the 14th January to initiate a return to exchange items. Items must be unworn, in their original packaging, and with all labels intact.

Question 62

Where is my order?

Accepted Answer

When you place your order, you receive an email confirmation including your order number.

Not long after this, you have received an email confirming your order has been shipped. This will include confirmation of your courier, a tracking number, and a link to track the delivery of your order. We aim to dispatch orders from our stores and warehouse on the same working day if you order before 12pm, and the next working day if you order after 12pm.

Our shipping timeframes are outlined on our shipping and delivery page.

If your order is taking longer than you expected, you can check the tracking information provided in your confirmation email. It may be that your courier is delayed due to unavoidable circumstances, like extreme weather.

You can also ensure that your shipping and contact details are correct by checking your email confirmation.

If you still are unsure as to where your order is, then you can contact our Customer Service team, who are always happy to help. Please have your order number to hand so they can resolve any issues as quickly as possible.

Question 63

How is my data used and protected?

Accepted Answer

We collect data through our own channels and trusted brand partnerships. We value your privacy and take data protection seriously, regularly reviewing our security measures to ensure compliance with current regulations.

Question 64

What are your shipping options for the Channel Islands and the Isle of Man?

Accepted Answer

We offer one efficient shipping service for the Channel Islands and the Isle of Man.

Shipping to the Channel Islands and Isle of Man is free on orders over £200. For orders under £200, shipping is £12.99. All duties and taxes are included when you pay for your order.

If you place an order before 12pm between Monday and Friday, we aim to package and ship your order the same day. For orders placed after 12pm, we will package and ship it the following working day. Your courier will aim to deliver your order within three working days.

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