You should have received a tracking code and link in your order dispatch email. You can use this tracking code to monitor the progress of your shipment through the courier's website.

If your order is taking longer than the expected delivery time or if you have any concerns about its status, please follow these steps:

1. Check the Tracking Information: Use the tracking link provided in your dispatch email to see the current status and estimated delivery time of your order.
2. Verify Shipping Details: Ensure that the shipping address provided at checkout is correct and that there are no discrepancies.
3. Contact Us for Assistance: If you have not received your order within the expected timeframe or if the tracking information is not updating, please reach out to our customer support team. You can contact us using the support bubble located at the bottom of the page.

We are here to assist you and will work to resolve any issues as quickly as possible.

Delivery Policy

We are committed to ensuring your order arrives promptly. All our orders are shipped with Express Next Working Day delivery when placed before 1 PM on working days.

Delivery Options:

• Express Next Working Day - Orders Under £150: £4.99
• Free Express Next Working Day - Orders Above £150: FREE

Additional Delivery Details:

• Highlands and Islands: Orders will be shipped via Royal Mail Tracked Parcel. Please allow an additional 2-3 days for delivery.
• Order Timing: UK orders placed before 1 PM will typically be delivered on the next working day.
• Special Requests: If you need your order delivered on a specific day or wish to delay postage, please specify your request in the ‘notes’ section at checkout.

Courier Updates:

• To receive SMS updates from our courier, please provide your mobile number at checkout.
• Note: The account used for sending parcels is TU PACK LTD. Your email or SMS notifications will refer to "TU PACK LTD."

Payment Information:

• PayPal Payments: If you have paid via PayPal, please allow 1-2 days for the transaction to clear before dispatch.

During Peak Periods:

• Sales, Holidays, and Busy Periods: During these times, dispatch may be 1-2 days slower than usual. We appreciate your patience and are working diligently to process your order as quickly as possible.

Here is the revised Europe Delivery Policy with comprehensive guidance:

Europe Deliveries

We offer efficient delivery options for our European customers to ensure your order arrives promptly.

Delivery Options:

• DHL Express: 3-4 working days
• Free Delivery: For orders over €200
• Delivery Charge: €20 for orders under €200

Additional Information:

• Global Checkout: You can check out in one of 16 global stores on the SIRPLUS website by selecting the appropriate store and currency in the selector at the top of the page.
• Transit Estimates: Delivery times are provided in working days and may be subject to customs delays.
• Mobile Number: We recommend providing your mobile number at checkout to receive delivery information and additional options via SMS and email.
• Statement Details: Purchases will appear on non-UK customers' statements as "Global-e."

During Peak Periods:

• Sales, Holidays, and Busy Periods: During these times, dispatch may be 1-2 days slower than usual. We appreciate your patience and are working diligently to process your order as quickly as possible.

We provide efficient delivery options for our USA customers to ensure your order arrives promptly.

Delivery Options:

• DHL Express: 3-4 working days
• Free Delivery: For orders over $250
• Delivery Charge: $25 for orders under $250

Additional Information:

• Global Checkout: You can check out in one of 16 global stores on the SIRPLUS website by selecting the appropriate store and currency in the selector at the top of the page.
• Transit Estimates: Delivery times are provided in working days and may be subject to customs delays.
• Mobile Number: We suggest providing your mobile number at checkout to receive delivery information and additional options via SMS and email.
• Statement Details: Purchases will appear on non-UK customers' statements as "Global-e."

During Peak Periods:

• Sales, Holidays, and Busy Periods: During these times, dispatch may be 1-2 days slower than usual. We appreciate your patience and are working diligently to process your order as quickly as possible.

We offer reliable delivery options for our Australian customers to ensure your order arrives swiftly.

Delivery Options:

• DHL Express: 3-4 working days
• Free Delivery: For orders over $250
• Delivery Charge: $25 for orders under $250

Additional Information:

• Transit Estimates: Delivery times are provided in working days and may be subject to customs delays.
• Mobile Number: We suggest providing your mobile number at checkout to receive delivery information and additional options via SMS and email.
• Statement Details: Purchases will appear on statements as "Global-e."

During Peak Periods:

• Sales, Holidays, and Busy Periods: During these times, dispatch may be 1-2 days slower than usual. We appreciate your patience and are working diligently to process your order as quickly as possible.

We offer efficient delivery options to ensure our international customers receive their orders promptly.

Delivery Options:

• DHL Express: Approx. 3-4 working days
• Free Delivery: For orders over £350
• Delivery Charge: £20 for orders under £350

Additional Information:

• Transit Estimates: Delivery times are provided in working days and may be subject to customs delays.
• Mobile Number: We recommend providing your mobile number at checkout to receive delivery information and additional options via SMS and email.
• Statement Details: Purchases will appear on statements as "Global-e."

During Peak Periods:

• Sales, Holidays, and Busy Periods: During these times, dispatch may be 1-2 days slower than usual. We appreciate your patience and are working diligently to process your order as quickly as possible.

At SIRPLUS, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Please review our return and exchange policy below:

Returns:

• Eligibility: Items must be unworn, in their original packaging, and include all original labels. Please do not open the pockets of jackets, coats, or waistcoats.
• Timeline: Returns must be initiated within 14 days of receiving your order. Returns outside this period will be issued as credit notes only.
• Gift E-Cards: Sales of Gift E-Cards are final and non-refundable.
• Exclusions: The following items are non-returnable: Boxer shorts and briefs, Socks, Items that have been altered.

Exchanges:

• Eligibility: Exchanges are complimentary and must be requested within 14 days of receiving your order. Items must be unworn, in their original packaging, and include all original labels.

Refunds:

• Fee: A flat fee of £2.95 will be deducted from refunds. Exchanges do not incur any fees.

Sale Items:

• Online Purchases: Sale items bought online are eligible for return and exchange under the same conditions as regular items. Returns must be made within 14 days and include proof of purchase.
• In-Store Purchases: Sale items bought in-store are final sale and may only be returned if defective or damaged upon receipt. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Process:

• Returns Portal: Please use our returns portal to start the return process. For international returns, please contact us directly at info@sirplus.co.uk for assistance.

If you need further assistance, don’t hesitate to reach out to our customer support team. We’re here to help!

SIRPLUS Sale Policy

We ask you to shop with consideration during our sale reduction period, which is available for a limited time each year.

Sale Items:

Online Purchases:
Sale items bought online can be returned or exchanged under the same conditions as regular items. Returns must be made within 14 days of receipt and include proof of purchase.

In-Store Purchases:
Sale items bought in-store are final sale and may only be returned if defective or damaged upon receipt. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Process:

Returns Portal:
Please use our returns portal to start the return process. For international returns, contact us directly at info@sirplus.co.uk for assistance.

If you need further help, don’t hesitate to reach out to our customer support team. We’re here to assist!

For international returns or exchanges, please contact us at info@sirplus.co.uk with details of the items you wish to return.

Our team will arrange a courier for you and provide labels for you to print out, ensuring the return process is free of charge. Please also include our returns form, which you can download here, if you do not already have one.

Returns will only be accepted within 14 days of receiving your order. Please note that the cost of the return will be deducted from your refund if SIRPLUS arranges the return.

Refunds & Returns

At SIRPLUS, we strive to process returns as efficiently as possible. Please review the details below:

Postage Costs:

• UK Returns: We are unable to refund any postage costs. All UK returns incur a £2.95 fee, which will be deducted from the total refund amount.
• International Returns: For international customers, a delivery fee will be charged to send out an exchange item.

Processing Times:

• Returns: Returns will be processed within 4-5 working days. However, please note that your bank may take additional time to process and transfer the funds into your account.
• Extended Processing Time: During peak seasons (November and December) as well as Sale Periods, please allow an extra 3-4 days for your return to be fully processed. We appreciate your patience as we work to handle your return as quickly as possible.

If you have any questions or need further assistance, please contact our customer support team at info@sirplus.co.uk.

Thank you for your understanding.

SIRPLUS are thrilled to offer items on pre-order, allowing customers to secure their desired garment while it is towards the end of its production with us.

Pre-order pieces are shipped as soon as they arrive in our warehouse. We'll provide an estimated delivery date for each pre-ordered product to give you an idea of how long it is likely to be. Please note that these dates may be subject to change.

For orders that are a mix of in stock and pre-order items, we will endevour to part ship the in stock item(s) to you. You will always receive a shipping notification with tracking for all parts of you order.

Take a look at our Size Guide to find the perfect fit.

We use limited-run fabrics in our clothing because we know that our customers value something special and exclusive. Many of our items are made using surplus fabric, meaning there is only a small amount.

If an item is out of stock online, you can sign up on the product page to get a notification if it comes back into stock. This is pretty unsual though, so if you see something that you like, act fast!

But don’t despair! We often revive popular styles using similar fabrics. Sign up to our newsletter at the bottom of this page and we’ll keep you informed of our new arrivals - and you'll get 10% off your first order!

Washing and care instructions can be found either on the product page or printed on the product's inside label.

We're no longer offering a general bespoke service. However, if you have any special requests please contact us at info@sirplus.co.uk and we will try our best to accommodate you.

We don’t offer gift wrapping as we aim to reduce plastic and paper waste wherever we can. However, we do offer some rather delightful gift boxes, featuring some of our classic pairings in a presentation box crafted from recycled cardboard. The perfect gift for a special occassion.

Head over to our account page to register your details.

Head to our Login Page and click ‘Forgot your password?’. Enter your email address and we will send you a link to reset your password.  

We accept Visa, MasterCard, American Express and JCB cards, as well as PayPal, Apple Pay and Klarna.   

In cooperation with Klarna, we offer a “Pay Later” service.  Klarna’s user terms can be found here. Our personal data is handled in accordance with our privacy policy, all applicable data protection law and in accordance with the information in Klarna's privacy statement.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does play later in 3 works? 
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by SIRPLUS and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

How can I increase my chance of being accepted for pay later in 3? 
Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search rake please against me? 
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor SIRPLUS run credit searches against you that could impact your credit rating.

Why have I not been offered pay later in 3?
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?
As soon as SIRPLUS have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay fo my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at SIRPLUS from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to goo to KLARNA’S site. Is this correct? 
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by SIRPLUS. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
No, this is not currently possible for Pay later in 3 purchases.

Have you received my payments?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk​.

What happens to my statement, when I’ve returned the goods?
Once SIRPLUS has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I’ve received a statement, but I’ve not yet received my goods.
In the event that your goods have not been received please call SIRPLUS to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information. 
You can log in at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch? 
Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.