Product and size
We don’t ask for any information about yourself before you reach the checkout area of our site, unless you choose to do so by signing up to our newsletter, by opting in at the footer or pop up displayed.
When you purchase items from our website, create a customer account, contact us using the online form or live chat, or sign up for newsletters and other marketing activities, either online, at our store or market/fair, you will provide some or all of the following information to us:
- Contact details
- Payment details
- Profile data
- Additional personal details
Contact details - name, email address/billing address, delivery address (if different) and telephone number.
Payment details - banking details and payment card details, however your payment transactions will be encrypted by your bank so we will not retain any payment card details.
Profile data - if you create a customer account, this includes the profile you create to identify yourself when connecting to our website (including your username and password) and other data about past purchases.
Additional personal details – you may also provide additional information to us via our mailing list, such as gender, D.O.B or product preference. This information is collected for the purpose of analysing our sales to help us understand and improve our clothing and marketing approach – which you may have given your consent for.
When you interact with our website, we automatically collect usage and technical data about your device, browsing activity and the journey on site. We collect this personal data by using cookies.
Cookies are small text files that websites send to your computer so that when you go back to the site it can recognise you. Think of a cookie as an internet user’s identification card. Cookies let the site bring up information relevant to you, for example your name, past orders etc.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit.
Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address, etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
Usage Data - includes products you have purchased from us and information about how you navigate our website.
Technical Data - includes your IP address, browser type and location, operating system and platform. Information about your visit, including the full URL, date and time of your visit, which items you viewed, searched for or added to cart, page response times, download errors, length of visits to certain pages, page interactions and methods used to browse away from the page.
We may also receive information from third parties we work with such as online fashion retail platforms, our delivery services or credit and fraud prevention agencies.
Your information may be shared with our selected third parties for, for example:
- Payment providers/fraud prevention and cross border solution companies, to process your payment on international orders.
- Delivery and courier companies who supply your order.
- Marketing agencies and advertising and social media platforms, such as Google / Facebook / Microsoft.
- Reviews company, to request a review from you on our service and products.
- If you have opted into direct marketing, third party advertisers who will serve relevant communications to you.
All third parties we use are required to respect the security of your personal data and to treat it in accordance with the law, in agreement with our instructions, and not for their own use. Some third-party data is collected through the use of a pixel tag placed on site, that tracks how you came onto site, via which channel or means.
You can contact Global-e at firstname.lastname@example.org or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom
If you have indicated that you are happy to receive catalogues from like-minded brands, we will also share your information with data co-operatives.
They include Epsilon Abacus, a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories and share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.
Website and Order
All our data collection processes are governed by the UK’s Data Protection Act. The information you give us allows us to provide you with a good, reliable service. Processing your order, taking payment, supplying products and cancellations or returns and exchanges.
Updating you on the progress of your order, we will usually communicate with you via email but we or the courier companies we use may also contact you by phone.
Processing information required for competitions, promotions or survey entries by you.Analysing sales to help us understand and improve our clothing and services provided.
Direct Mail - We may use your delivery address to send a seasonal catalogue. Existing customers and people that have shown a legitimate interest may be sent a catalogue. We also work with a third party company to obtain addresses close to our stores and pop-ups in order to share marketing materials.
Direct Marketing - We need your consent for directly marketing any communications. If you have clearly given your consent to receive direct marketing from us, whether via our website or in store, we may use the information you have given us to:
- Update you on upcoming events, new products, sales and updates and information about us and our story.
- We will measure the effectiveness of the advertising we promote.
- We will make suggestions about items that may interest you.
You can opt out at any time, simply email email@example.com, or unsubscribe on our emailer. Your data may be shared internally - this is for the purpose of either contacting you if there has been an issue with your order, which would be flagged with customer service, or the courier company in question or for reporting reasons internally only.
We keep data for as long as you are a SIRPLUS customer. If your account goes dormant, your data is still kept on file, this is so we can respond to any questions you may have and to maintain necessary records for accounting or reporting. Your data may also be used for research or stats internally.
If you would like further information on any of the above please contact us at firstname.lastname@example.org.
If you would like to opt out of our collected cookie data click here: Revoke consent
We use the latest secure server technology to ensure your information is protected to the highest standards available.
We use encryption to safeguard your credit card information and we will only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
You can contact us through our contact page! We will be happy to assist you.
Shipping and Returns
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
How does play later in 3 works?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by SIRPLUS and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
How can I increase my chance of being accepted for pay later in 3?
Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search rake please against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor SIRPLUS run credit searches against you that could impact your credit rating.
Why have I not been offered pay later in 3?
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
What happens if I cancel or return my order?
As soon as SIRPLUS have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don’t pay fo my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at SIRPLUS from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
I have been asked to goo to KLARNA’S site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by SIRPLUS. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
No, this is not currently possible for Pay later in 3 purchases.
Have you received my payments?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I’ve returned the goods?
Once SIRPLUS has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I’ve received a statement, but I’ve not yet received my goods.
In the event that your goods have not been received please call SIRPLUS to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.