Placing Your Order

Once your order is placed, you'll receive a confirmation email with your order details and invoice. A shipping confirmation with tracking info will be sent once your order is dispatched.

Only "shipped" orders can be tracked. Dispatch may take up to two working days, with an extra 1-2 days during sales or the Christmas period.

If your order ships separately, you'll receive additional shipment confirmation emails.


Delivery & Return Policy

We understand that sometimes things might not be a perfect fit at first glance. That's why we offer the option to exchange an item, receive a credit note, or request a refund within 14 days of receiving your order.

Please see below for domestic and international details. If you have any additional questions, feel free to reach out!

UK Delivery & Returns

Delivery Policy:
All orders are shipped using Express Next Working Day delivery when placed before 1 PM on working days.

  • Express Next Working Day (Under £150): £4.99
  • Free Express Next Working Day (Above £150): FREE

For orders to the Highlands and Islands, we use Royal Mail Tracked Parcel. Please allow an additional 2-3 days for delivery.

Returns:
To initiate a return, please use our returns portal. A flat rate of £2.95 will be deducted from refunds. Exchanges are free of charge.

International Delivery & Returns

Delivery Policy:
All international orders are shipped via DHL Express. Shipping costs range from £20 to £25 based on the parcel's weight. Free delivery options may be available at checkout. Duties and taxes, if applicable, will also be calculated at checkout. Please allow 3-4 working days for delivery.

Returns:
To initiate a return, please contact us directly. A flat rate of £9.95 will be deducted from refunds. Exchanges are complimentary.

Need Assistance?

For help, feel free to contact us at info@sirplus.co.uk