Delivery & Returns

Click on your region for more information on delivery times, prices and how to pay for duties and taxes upfront.


If you are waiting for your order, you can track your delivery using the details provided in your confirmation email. Or else, you can always get in touch via email.

UK

Free delivery for all orders over £175

Next day delivery when ordering before 1pm.

Please provide your mobile number if you'd like SMS notifications from DPD.

The account we use to send DPD parcels is called TU PACK LTD, your email or SMS will read "We'll deliver your TU PACK LTD parcel"

Europe

DHL 4 to 5 working days   FREE.

There is also an option for an express courier. 

You can now check out in one of 16 international languages, shop in your local currency and pay for duties and taxes upfront thanks to our partner Global-e. Please note - purchases made by non-UK customers will appear on bank statements as Global-e. See here for more.

USA

DHL 3 to 4 working days -  FREE. 

You can now check out in one of 16 international languages, shop in your local currency and pay for duties and taxes upfront thanks to our partner Global-e. Please note - purchases made by non-UK customers will appear on bank statements as Global-e. See here for more.

Australia

DHL 4 to 5 working days -  FREE.

You can now check out in one of 16 international languages, shop in your local currency and pay for duties and taxes upfront thanks to our partner Global-e. Please note - purchases made by non-UK customers will appear on bank statements as Global-e. See here for more.

Rest of World

DHL Approximately 4 to 5 working days - FREE.

You can now check out in one of 16 international languages, shop in your local currency and pay for duties and taxes upfront thanks to our partner Global-e. Please note - purchases made by non-UK customers will appear on bank statements as Global-e. See here for more.

Customs & Taxes

Please be aware international deliveries may be subject to customs duties or taxes once the order reaches the destination country. You are now able to pay for these charges upfront at the checkout, via our partner Global-e. Sir Plus has no control over any delays or charges and cannot predict if these might occur. Any charges must be paid by yourself, please check the email address you used to place your order, as customs normally contact you this way if necessary. 

Dispatch Times

Orders placed before 1pm will usually be dispatched on the same day. If you need your order to be delivered on a certain day, or would like us to delay postage, leave us a message in the ‘notes’ area of the checkout page.

If you have paid via PayPal please leave 1-2 days for the transaction to clear, if you need next day delivery on your order please contact us directly and we can make arrangements. 

Transit times are always given in working days, and can be subject to customs delays. For international orders we use DHL Express who give complete peace of mind with their tracked service. Please provide your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS as well as email.

The account we use to send DPD parcels is called TU PACK LTD, your email or SMS will read "We'll deliver your TU PACK LTD parcel".

During sale and other busy periods, please allow an extra 1-2 days for us to prepare and dispatch your order.

Returns

We hope that you’re happy with your new purchase, but we understand that sometimes things aren’t quite the perfect fit.

Items bought from the 1st November 2019 can be returned by the 10th January 2020 for a refund and the 31st January 2020 for an exchange or credit note.

You can return any unworn items to us within 14 days for a refund, or within 28 days for an exchange. Simply fill out a  return form  (click here to download a new one and post your item(s) to:

SIRPLUS
Unit 7-8
Hales Industrial Park
Rowley Greens Lane
Coventry
CV6 6AT

All items must be unworn and with the original tag. Please refrain from opening the pockets on all jackets, coats and waistcoats. Boxer shorts must be returned in an unopened box.

SIRPLUS is unable to refund any postage costs.  UK exchanges will be delivered free of charge. For international customers we will charge a delivery fee to send out an exchange item. Returns will be processed within 4 working days.

Return to our stores: if you find yourself in London, you are welcome to visit one of our stores where our team will be able to assist you with a return or exchange, free of charge.