FREQUENTLY ASKED QUESTIONS

Need help? Check our most common queries below before contacting us.
 
How do I return or exchange my order?
 

If you'd like to exchange your purchase, simply return it to the following address within 28 days. For a refund, you have 14 days. For full instructions or to download a new returns form, visit our delivery and returns page

Return address:
 Unit 6
 Hales Industrial Park
 Rowley Greens Lane
 Coventry
 CV6 6AT

How long does delivery take?
 

UK orders made by 1pm will be delivered on the next working day. International postage differs by location. Visit our delivery and returns page for full details.

The item I would like is out of stock, will you get any more?
 

Most of our items are made using surplus fabric, meaning that each run is rather limited. Once an item is out of stock on our website, it will no longer be available to purchase online. So if you see something that you like, act fast! On some occasions, we may have more stock available at our Portobello Road store and may be able to post items out to you, call 020 7127 4213 to enquire. We often revive popular styles using similar fabrics. Sign up to our newsletter and we’ll let keep you informed of our new arrivals.

Where is my order?
 

To check when an order is due for delivery, please use the tracking information included in your order confirmation e-mail address. If you’ve been waiting longer than expected, contact us

Do you offer a bespoke service?
 

If you’d like a made to order version of one of our Single or Double-Breasted Waistcoats, Nehru Jackets or Nehru Waistcoats, we’d be happy to collaborate. You choose the fabric and lining (from our catalogue or from your own provision), the buttons, pocket style and (for our formal waistcoats only) the lapel style. We’ll need at least four weeks’ notice, and pricing is on request. For more information and to book an appointment, email us.

Where is your store?
 

You can find us at 306A Portobello Road, London W10 5TA. We're on the Golborne Road end, near to Pizza East, open Monday to Saturday 9am - 6pm and on Sunday 11am - 5pm. Nearest tube stations: Ladbroke Grove (Hammersmith & City and Circle lines) and Notting Hill Gate (Central line).

Are you still at Portobello Market?
 

We’ll be on the market every Saturday, just outside of our store at 306A Portobello Road.

How do I reset my password?
 

Head to our log-in page and click ‘Forgot your password?’.
Enter your email address and we will send you a link to reset your password.

What payment methods can I use?
 

We accept Visa, MasterCard and JCB cards, as well as PayPal and Apple Pay.

How do I place an order?
 

Once you’ve found the right item, select your size and colour (where applicable) and click ‘add to cart’.
After you’ve finished shopping, click on your basket, choose ‘checkout’ and fill in the required fields.

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