HELP & FAQs
Making an order
The best way is to subscribe to our newsletter at the bottom of this page. You'll get 10% off your first order!
SIRPLUS are thrilled to offer items on pre-order, allowing customers to secure their desired garment while it is towards the end of its production with us.
Pre-order pieces are shipped as soon as they arrive in our warehouse. We'll provide an estimated delivery date for each pre-ordered product to give you an idea of how long it is likely to be.
Please note that these dates may be subject to change.
For orders that are a mix of in stock and pre-order items, we will endevour to part ship the in stock item(s) to you.
Take a look at our Size Guide to find the perfect fit.
We use limited-run fabrics in our clothing because we know that our customers value something special and exclusive. Many of our items are made using surplus fabric, meaning there is only a small amount.
If an item is out of stock online, you can sign up on the product page to get a notification if it comes back into stock. This is pretty unsual though, so if you see something that you like, act fast!
But don’t despair! We often revive popular styles using similar fabrics. Sign up to our newsletter at the bottom of this page and we’ll keep you informed of our new arrivals - and you'll get 10% off your first order!
We have a handy product care guide just to let you know. Washing and care instructions are also printed on the product's inside label.
We're no longer offering a general bespoke service. However, if you have any special requests please contact us at info@sirplus.co.uk and we will try our best to accommodate you.
We don’t offer gift wrapping as we aim to reduce plastic and paper waste wherever we can. However, we do offer some rather delightful gift boxes, featuring some of our classic pairings in a presentation box crafted from recycled cardboard. The perfect gift for that special occassion.
Head over to our account page to register your details.
Head to our Login Page and click ‘Forgot your password?’. Enter your email address and we will send you a link to reset your password.
We accept Visa, MasterCard and JCB cards, as well as PayPal, Apple Pay and Klarna.
In cooperation with Klarna, we offer a “Pay Later” service. Klarna’s user terms can be found here. Our personal data is handled in accordance with our privacy policy, all applicable data protection law and in accordance with the information in Klarna's privacy statement.
We have both virtual and physical gift cards available from £25 for our customers shopping in the UK only. These are redeemable across our entire range, both in-store and online in the UK, in GBP.
Yes we do! You can buy a e-gift card instantly to be delivered via email. Virtual gift cards are delivered via email.
You can also buy physical gift cards in-store.
To redeem your gift card online enter your unique code (found in the email or on the back of your card) at the checkout. To redeem in-store just bring along your gift card QR code or number and hand it to the store manager.
The balance can be spent on more than one order. All gift cards expire 12 months after the date of purchase.
Delivery
You will have received a tracking code and link in your order dispatch email.
If you have been waiting longer than the expected delivery time then please get in touch with us using the support bubble at the bottom of the page.
DPD: 1-2 working days.
Free UK next working day delivery for orders over £100 (order by 12pm*)
£5 next working day delivery for orders under £100 (order by 12pm*)
UK orders placed before 1pm will usually be delivered on the next working day.
If you need your order to be delivered on a certain day, the next day or would like us to delay postage, leave us a message in the ‘notes’ area of the checkout page.
Please provide your mobile number at the checkout if you would like to receive SMS updates from our courier DPD.
If you have paid via PayPal please leave 1-2 days for the transaction to clear.
The account we use to send DPD parcels is called TU PACK LTD so your email or SMS will read "We'll deliver your TU PACK LTD parcel".
During sales, the holidays and other busy periods, we are sometimes 1-2 days slower than usual in dispatching your order. We promise we're going as fast as we can!
DHL Express: 3-4 working days
Free delivery for orders over €200
€20 delivery for orders under €200
You can checkout in one of 16 global stores on the SIRPLUS website by selecting the appropriate store and currency in the selector at the top of the page.
Transit estimates are always given in working days and can be subject to customs delays.
We suggest providing your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS, as well as email.
Purchases will show on non-UK customers' statements as "Global-e".
During sales, the holidays and other busy periods, we are sometimes 1-2 days slower than usual in dispatching your order. We promise we're going as fast as we can!
DHL Express: 3-4 working days
Free delivery for orders over $250
$25 delivery for orders under $250
You can checkout in one of 16 global stores on the SIRPLUS website by selecting the appropriate store and currency in the selector at the top of the page.
Transit estimates are always given in working days and can be subject to customs delays.
We suggest providing your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS, as well as email.
Purchases will show on non-UK customers' statements as "Global-e".
During sales, the holidays and other busy periods, we are sometimes 1-2 days slower than usual in dispatching your order. We promise we're going as fast as we can!
DHL Express: 3-4 working days
Free delivery for orders over $250
$25 delivery for orders under $250
You can checkout in one of 16 global stores on the SIRPLUS website by selecting the appropriate store and currency in the selector at the top of the page.
Transit estimates are always given in working days and can be subject to customs delays.
We suggest providing your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS, as well as email.
Purchases will show on non-UK customers' statements as "Global-e".
During sales, the holidays and other busy periods, we are sometimes 1-2 days slower than usual in dispatching your order. We promise we're going as fast as we can!
DHL Express: approx. 3-4 working days
Free delivery for orders over £350
£20 delivery for orders under £350
You can checkout in one of 16 global stores on the SIRPLUS website by selecting the appropriate store and currency in the selector at the top of the page.
Transit estimates are always given in working days and can be subject to customs delays.
We suggest providing your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS, as well as email.
Purchases will show on non-UK customers' statements as "Global-e".
During sales, the holidays and other busy periods, we are sometimes 1-2 days slower than usual in dispatching your order. We promise we're going as fast as we can!
SIRPLUS ships from the UK and are happy to offer a duties paid service where customers are able to pay for these charges upfront at the checkout, via our international distribution partner Global-e.
Customers who choose their shipping region (click the flag on the top right hand corner of our website) and checkout paying duties should experience no delays and should not be asked to pay extra taxes to receive their order. We offer free shipping based on a minimum spend to all countries.
European countries are now subject to taxes and duties so we recommend you checkout via your shipping country and pay any taxes and duties to avoid delays with your order.
Please be aware that checking out without using this option for international deliveries may result in customs duties or taxes once the order reaches the destination country. SIRPLUS has no control over any delays or charges and cannot predict if these might occur. Any charges must be paid by you in order to receive your order. Please check the email address you used to place your order, as customs authorities normally contact you this way if necessary.
Returns
Yes! SIRPLUS offers a return service, because we understand that sometimes things aren’t quite the perfect fit.
Christmas policy:
We've extended our returns policy to gives you some extra time to make sure everything fits perfectly. You can return any unworn, full price items bought online or in any of our London stores or events between 1st of November until 24th of December by 7th January for a refund and 14th January for exchange of your order.
Please note:
To return an item, the following conditions must be met:
· All items must be unworn and with all original labels
· Returns must be made within 14 working days of delivery
· Please refrain from opening the pockets on all jackets, coats and waistcoats.
· Please remember to include all of the original packaging
Sale return policy:
Sale items must be returned within 14 days of the date you received your order, and can only returned for an exchange or credit note.
We do not accept returns on the following items, even if unopened, unless they’re faulty or delivered mistakenly:
· Underwear
· Socks
· Face masks
· Made to order items
· Custom items
You will need to send your return to the below address with a returns form which you can download here.
Unit 8, Kwikform Building
Hales Industrial Park
Rowleys Green Lane
Coventry
CV6 6AT
Please specify the date and the store that you purchased from and include your contact details clearly so we can process your refund. We would also be happy to arrange a free exchange if so wish.
For domestic returns you can now use Royal Mail's Tracked Return Service. Click here to create a label.
Please note:
SIRPLUS uses a distribution firm called Tu Pack. This link will generate a label for Tu Pack who will process your return on SIRPLUS's behalf.
· Domestic returns only
· Return parcel cannot exceed 2kg
· The cost is £3.95 which will be deducted off the return
Alternatively, you can return your product to any of our London stores.
SIRPLUS is unable to refund any postage costs.
UK - based exchanges will be delivered free of charge.
For international customers, we charge a delivery fee to send out an exchange item.
Returns will be processed within 4-5 working days.
Please note:
We wanted to let you know that we're working hard to get your refund processed as quickly as possible, however due to current circumstances please allow us an extra 3-4 days for the return to be processed.
To process a return and avoid it being held in UK customs or sent back to you please contact us using the support bubble at the bottom of the page.
Our team will organise the a courier for you and send labels for you to print for your return. You will need to send your return with our returns form which you can download here.
Returns will only be accepted within 14 days upon receipt of your order. When SIRPLUS organise your return we will deduct the cost of the return from your refund.
For exchanges, please contact our customer service team who will happily assist you with exchanging your order free of charge.
Klarna
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
How does play later in 3 works?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by SIRPLUS and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
How can I increase my chance of being accepted for pay later in 3?
Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search rake please against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor SIRPLUS run credit searches against you that could impact your credit rating.
Why have I not been offered pay later in 3?
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
What happens if I cancel or return my order?
As soon as SIRPLUS have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don’t pay fo my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at SIRPLUS from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
I have been asked to goo to KLARNA’S site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by SIRPLUS. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
No, this is not currently possible for Pay later in 3 purchases.
Have you received my payments?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I’ve returned the goods?
Once SIRPLUS has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I’ve received a statement, but I’ve not yet received my goods.
In the event that your goods have not been received please call SIRPLUS to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Contact
If you haven't found the answer you're looking for, feel free to contact us. Click on 'Support' in the little black bubble at the bottom of the screen and send us a message.