DELIVERY AND RETURNS

How quickly can we get your order to you? As fast as humanly possible – depending on where you are in the world. All of our deliveries are fast, tracked and signed for. UK orders are dispatched with DPD.

We partner with Global-e and DHL for international purchases, allowing you to shop in your local currency, check out in one of 16 languages, and pay for duties and taxes upfront. Click on your area of the world for more information on delivery. Please note - purchases made by non-UK customers will appear on bank statements as Global-e. See here for more.

If you are waiting for your order, use the tracking information included in your confirmation email, or contact us.

UK
 

DPD 1 to 2 working days - £5.  

Free for orders over £150.

For other requests on postal times, please call us before 1pm on 020 7127 4213.

Please provide your mobile number if you'd like SMS notifications from DPD.

 

USA 
 

DHL 3 to 4 working days -  £25. 

Free for orders over £150. Shipping will be calculated at the checkout.

EUROPE
 

DHL 3 to 4 working days - £18 - £20.

There is also an option for an express courier. 

Free for orders over £175. Shipping will be calculated at the checkout.

AUSTRALIA
 

DHL 3 to 4 working days - £25.

Free for orders over £175.

REST OF WORLD
 

DHL Approximately 3 to 4 working days - £30 - £36.

Free for orders over £175. Shipping will be calculated at the checkout.

TRANSIT TIMES
 

If you need your order to be delivered on a certain day, or would like us to delay postage, leave us a message in the ‘notes’ area of the checkout page.

If you have paid via PayPal please leave 1-2 days for the transaction to clear, if you need next day delivery on your order please contact us directly and we can make arrangements. 

Transit times are always given in working days, and can be subject to customs delays. For international orders we use DHL Express who give complete peace of mind with their tracked service. Please provide your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS as well as email.

CUSTOMS & TAXES
 

Please be aware international deliveries may be subject to customs duties or taxes once the order reaches the destination country. You are now able to pay for these charges upfront at the checkout, via our partner Global-e. Sir Plus has no control over any delays or charges and cannot predict if these might occur. Any charges must be paid by yourself, please check the email address you used to place your order, as customs normally contact you this way if necessary. 

RETURNS
 

If your purchase isn't quite the perfect fit, it can be returned within 28 days for an exchange or within 14 days for a refund. Simply fill out the returns form included with your order, or click here to print a new one.

All items must be unworn and with the original tag. Please refrain from opening pockets on all jackets, coats and waistcoats. Boxer shorts cannot be returned once the box has been opened. 

Sir Plus is unable to refund any postage costs. UK exchanges will be delivered free of charge. For international customers, we will charge an additional fee to send out an exchange item, due to high postage costs.

Return Address: 

Unit 6
Hales Industrial Park
Rowley Greens Lane
Coventry
CV6 6AT

Returns can take up to 2 working days to process, please bear this in mind before getting in touch.

© Sir Plus Ltd

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