Preview sale or main sale - please return unsuitable or exchange items within 14 days of receiving your order. A credit note will be issued for all returns (expires within a year). Exchanges are as standard, please see below for further details.
If you wish to return your product, please use the returns form that came with your order. If you don't have one, please click here to print one out at home. Please make sure you include proof of purchase with your return.
Return your order within 14 days of receiving your parcel for a refund, or 28 days for an exchange. Items must be unworn and in resalable condition. The original postage will not be refunded.
For international exchanges, we will charge you the postage fee to send out an exchange item, due to high postage costs.
During the festive period, our returns window is extended. All purchases made in November or December 2016 must be returned before the 20th of January 2017 for an exchange, or the 12th of January 2017 for a refund.
Returns Address: 6A Tapp Street, Bethnal Green, E1 5RE
Please select your preferred postage option at the checkout (your options will be worked out automatically based on your order).
Special Delivery (Guaranteed Next Day by 1pm) is only possible when ordering Monday to Thursday. Please note that Special Delivery orders placed on a Friday will arrive the following Monday. For Saturday deliveries, please contact us at email@example.com.
These prices reflect the Royal Mail tiers for the sizing of our parcels, allowing for the space each of our garments take up. We send all products via recorded delivery with Royal Mail, so someone will need to be present as the package needs to be signed for. For alternative postage options, please contact us at firstname.lastname@example.org.
As with our UK postage, international delivery is insured and will need to be signed for.
Most of our international deliveries will be sent with Royal Mail, who use weight bands and destination to determine costs. Our international delivery pricing is worked out automatically at the checkout based on your order.
Items should arrive in 5-10 working days, however, please be aware that sometimes, your parcel may be held at customs, which will delay the delivery. Every effort is made to ensure international deliveries are equipped with all necessary customs forms, however, we are not liable to pay any fees or charges that may be incurred through customs internationally. Duties and taxes are to be paid by the customer.