If you wish to return your product, please use the return slip that came with your parcel. If you don't have one, please click here for a downloadable version. Please make sure you include proof of purchase with your return.
Return within 14 days of receiving your parcel for a refund or 28 days for an exchange. Items must be unworn and in resalable condition.
Refunds are made within 2 days of receiving the returned item. The original postage will not be refunded.
Unfortunately (due to high postage prices) for international exchanges we will need to charge you for any second (exchange) postage.
During the festive period, our returns window is extended. All purchases made in November or December 2016 must be returned before the 22nd of January for an exchange, or 12th of January for a refund.
Returns Address: 6A Tapp Street, Bethnal Green, E1 5RE
Please select your preferred postage option at the checkout (your options will be worked out automatically based on your order).*
*PREPAID - Kickstarter only is not applicable for normal orders, if selected incorrectly we'll need to arrange the correct shipping fee before we can send out your parcel.
These prices reflect the Royal Mail tiers for the sizing of our parcels, allowing for the space each of our garments take up. We send all products recorded delivery with Royal Mail, so they will need to be signed for at the door. For alternative postage options or to confirm when your parcel will be dispatched please give us a call.
Christmas Period - Please note that during the busy festive period it may take slightly longer than normal to receive your package.
As with our UK postage, international delivery is insured and will need to be signed for.
Most of our international deliveries will be sent with Royal Mail, who use weight bands and destination to determine costs. Our international delivery pricing is worked out automatically at the checkout based on your order. Items should arrive in 5-10 working days. If you need faster delivery, please give us a call and we'll find the best option for you.
Other options available depending on destination and order weight, such as: Guaranteed 1 day, Guaranteed 3 days... please give us a call and we'll work out the best option for you.
Other options available depending on destination and order weight, such as: Guaranteed from 1 day, Guaranteed from 4 days... please give us a call and we'll work out the best option for you.
Other options available depending on destination and order weight, such as: Guaranteed from 3 days, Guaranteed from 5 days... please give us a call and we'll work out the best option for you.
Every effort is made to ensure international deliveries are equipped with all necessary forms. However, we are not liable to pay any fees or charges that may be incurred through customs internationally.
For faster delivery options, we will advise that once the parcel has left the UK, it may be subject to delays at your customs (although they normally contact you quickly).